Want to get in touch?
We're here to help and answer any questions you might have.
Send us a message by clicking the chat icon at the bottom right of the page.
Alternatively, email firstname.lastname@example.org and we'll respond as soon as possible.
Q: What are printables?
Please see the Printable Information page.
Q: "I haven't received a link to download my files."
A: Be sure to check your spam/junk folder. If it's not there, there might have been a typo when you entered your email address. Drop us a message with your order details.
Q: "The printing service I’m using says they need a different file format?"
No problem! Drop us a message with your order details and we'll send you whichever file format you need.
Q: "Can I order a different size?"
Sure! Simply add a note to your order and we'll email it to you within 2 working days.
Q: “Do you do custom prints?”
We love making custom prints - you can order them here.
Q: “Do you have any recommendations for printing services?”
Photobox.com is a popular service available in many different countries. In the U.S., Staples, Walgreens, FedEx Kinko's, Costco, Walmart, etc., will also print your files for you.
Q: “Which sizes can I print?”
Lots! Four files are included for each print. They represent four different printing ratios which allow you to print over 20 different sizes:
▸ 16x20 inches (4:5 ratio for printing 4"x5"/ 8"x10" / 40x50cm / 16"x20")
▸ 18x24 inches (3:4 ratio for printing 6"x8" / 9"x12" / 12"x16" / 30x40cm / 18"x24")
▸ 20x30 inches (2:3 ratio for printing 4"x6" / 6"x9" / 8"x12" / 10"x15" / 12"x18" / 16"x24" / 20"x30" / 24"x36")
▸ A2 (international paper size for printing A5 / A4 / A3 / A2 / A1 / 5"x7", 50x70cm)
Q: “Are your prints copyrighted?”
Yes. All our prints are copyrighted and redistribution or commercial use is prohibited without express written permission. You may print for personal use only. The user assumes all risks of copyright infringement.